We unite Swiss scientific precision with the potent intelligence of African botanicals, creating formulations where bio-available actives meet sensorial elegance. Each product represents the harmony of laboratory innovation and nature's wisdom.
Our compositions are developed with skin harmony as our primary focus. Through advanced cold-fermentation, we enhance ingredient tolerance while maintaining potency. We recommend a gradual introduction to allow your skin to acquaint itself with our formulations.
Begin with one or two core formulations, allowing your skin 7-10 days to acclimatize. Our Client Relations team can provide guidance on seamlessly integrating our products into your current regimen.
Our formulations are designed to respect and enhance every skin narrative. We focus on skin function—barrier integrity, luminosity, and resilience—rather than categorizing by type alone.
We adhere to a rigorous ingredient charter, selecting each component for its efficacy, safety, and compatibility. Our approach prioritizes long-term skin health over transient trends.
Our active complexes are born in Swiss laboratories, while our final formulations are perfected in France, uniting scientific innovation with cosmetic artistry.
We compose subtle scent profiles designed to elevate the sensorial experience without compromising skin comfort. Each aromatic note is intentionally curated to complement the ritual of application.
Many experience enhanced radiance and comfort within days, while more profound improvements in texture and firmness reveal themselves through consistent use over several weeks.
Our products are designed to integrate thoughtfully with considered skincare routines. When introducing new actives, we recommend a phased approach and consultation with our specialists.
We practice conscious curation—from our partnerships with African harvesting cooperatives to our carbon-neutral Swiss laboratories and recyclable packaging solutions.
Store in a cool, dark environment with closures properly secured. This ensures the integrity and potency of our bioactive complexes.
Beyond our digital consultation, our Client Relations team provides bespoke recommendations to address your skin's unique narrative and aspirations.
You may place your order directly through our official website. Simply select your chosen treatments, add them to your bag, and proceed to our secure checkout. Should you wish for guidance at any stage, our Client Care team is at your disposal.
No, you may checkout as a guest. However, creating a Mont Clarté account allows you to access order history, manage addresses, and enjoy a more seamless experience with future purchases.
Our team begins preparing your order shortly after confirmation to ensure timely dispatch. If you wish to request a modification or cancellation, please contact Client Care as swiftly as possible with your order number. While changes cannot be guaranteed once processing has begun, we will always do our utmost to assist.
Once your order is successfully placed, you will receive a confirmation email summarizing your selected products, delivery details, and order number. This email serves as your receipt and reference for any future communication.
A digital order confirmation with full details will be sent to your email. In some regions, a formal invoice may also be provided. If you require a specific invoice format, our Client Care team can assist.
Please contact Client Care immediately with your order number and the correct address. If your order has not yet been dispatched, we will do our best to amend the details. Once shipped, changes may no longer be possible and will depend on the carrier’s policies.
Mont Clarté ships to a curated selection of destinations. Available countries, shipping options, and applicable fees are displayed at checkout. If your location does not appear, our Client Care team will be pleased to advise on future availability.
Yes. Your billing address will automatically be entered as your delivery address. You can change this during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book. Unfortunately, if you have already placed an order you will be unable to change your delivery address
An estimated delivery window will be provided at checkout and in your confirmation email. Once dispatched, your parcel’s journey can be followed via the tracking link sent to you.
When your order leaves our facility, you will receive a dispatch email containing your tracking number and link. You may also log into your Mont Clarté account to view the status of your order.
Where available, express or priority delivery options will be displayed at checkout. These services are subject to regional availability and carrier capabilities.
For select destinations, local duties and taxes may apply. Whether they are included at checkout or collected upon delivery depends on your country’s regulations. This information will be outlined during the checkout process wherever possible.
If you need to amend your delivery details, please contact Client Care as soon as possible with your order number and updated address. We will make every effort to assist, though changes may not be possible once the parcel has been handed to the carrier.
Our logistics partners may attempt redelivery, leave a notice, or provide collection instructions according to their policy in your region. Please refer to your tracking information or contact the carrier directly for specific arrangements.
If your parcel has exceeded the estimated delivery timeframe, we invite you to first review the tracking details. Should you require further assistance, our Client Care team will liaise with the carrier on your behalf to help resolve the delay.
Each Mont Clarté creation is crafted with great care, and we want you to feel fully confident in your ritual. If, for any reason, your purchase does not meet your expectations, you may be eligible to return it within our designated return period, as outlined in our Returns Policy. Products must generally be unopened, unused, and in their original condition and packaging, unless they arrived damaged or faulty.
To begin a return, please contact our Client Care team with your order number and the reason for your request. You will receive clear guidance on the next steps, including return authorization and any applicable instructions for shipping the product back to us.
Where possible and subject to availability, we may offer an exchange for another Mont Clarté product once your return has been received and inspected. Our Client Care team will be pleased to recommend an alternative treatment suited to your skin’s needs.
Return shipping conditions may vary by region and reason for return (such as damaged or faulty items). Details are specified in our Returns Policy. Our Client Care team will clarify any applicable fees at the time of your request.
In the rare event that your order arrives damaged, leaking, or appears compromised, please contact us promptly with your order number and photographs of the parcel and product. We will review the case and arrange an appropriate resolution, which may include a replacement or refund.
Once your return has been received and inspected, approved refunds are typically processed within a specified number of business days, depending on your payment provider. You will receive an email notification once your refund has been issued.
If you purchased Mont Clarté from one of our authorized retail partners, returns and exchanges must be processed directly with that retailer, in accordance with their policy. However, our Client Care team remains at your disposal for product guidance and support.
Mont Clarté accepts a curated selection of secure payment methods, including major credit and debit cards and, where available, additional digital payment options. The methods available in your region will be displayed at checkout.
Payment is processed at the moment your order is confirmed at checkout. Your bank or payment provider may display this as an immediate authorization or charge.
Yes. All transactions are encrypted and processed through trusted, PCI-compliant payment gateways. Mont Clarté does not store your full payment details on its servers.
Your order will be charged in the currency shown at checkout. Where multi-currency options are available, they will be clearly indicated before you confirm your purchase.
If your payment is declined, we recommend verifying your card details, available funds, and any security notifications from your bank. You may also try an alternative payment method. Should the issue persist, our Client Care team will gladly assist.
Depending on your bank and country, international transactions or currency conversions may incur additional charges. These are applied by your provider, not by Mont Clarté. For precise information, please consult your bank directly.
Yes. A digital order confirmation is sent to your email after purchase and may serve as your receipt. If you require a detailed or VAT-specific invoice, our Client Care team can arrange this upon request.
You may complete your purchase as a guest; however, creating a Mont Clarté account offers a more seamless experience, including access to your order history, saved addresses, and a personalized journey with the Maison.
With an account, you can review past orders, track current purchases, manage your details and addresses, and receive tailored communication about new collections and services curated to your interests.
You can create an account by selecting “My Account” or “Sign In” on our website and following the registration steps. Only a few details are required to begin; your profile can be refined over time.
Simply select “Forgot Password” on the sign-in page and follow the instructions to reset it securely. If you experience any difficulty, our Client Care team will be pleased to assist.
Yes. Once signed in, you may update your name, email, password, and saved delivery addresses directly within your account dashboard.
We treat your data with the utmost discretion. All personal information is processed in accordance with our Privacy Policy and applicable regulations. We do not sell personal data and only use it to provide and refine your experience with Mont Clarté.
Yes. Your account displays a complete history of your online purchases with Mont Clarté, including order details and status. This allows you to easily revisit and replenish your preferred rituals.
You may manage your communication preferences within your account settings or via the links provided at the bottom of our emails. We respect your choices and will only contact you in accordance with your selected preferences.
